Café Tresor, an AI enabled premium service center powered by Tresor Systems, recently opened its doors exclusively for Apple users at Connaught Place, New Delhi. Café Tresor offers a customer service assistant Alisha with AI capabilities to drive a smoother and faster customer experience.
Once customer is registered, Alisha ensures an agent is available in stipulated time for faster checkouts. Alisha is equipped with speech recognition, computer vision, voice-to-text and text-to-voice technologies that enable cognitive engagement with the customers. Apple customers can avail this premium service in the form of an AI based concierge that manages the customer waiting time, service efficiency and overall customer experience.
Café Tresor has a gaming zone, music station, fitness corner with health gadgets, a co-working space and a café completing the experience.
Cutting down on manual intervention, the store provides a new after-sales experience. Café Tresor lets customers use the co-working space with F&B facilities, a gaming zone and a dedicated space to check out the latest tech gadgets while they wait for their devices to get serviced.
Shaurya Seth, Managing Director, Tresor Systems says: “Through an elaborated research we have noticed customer experience and engagement being compromised at every point due to the absence of standardization and control in case of manual intervention. Alisha is an outcome of our research to fill-in this gap and enhance customer experience."