The Samsung Galaxy Fold, one of the world’s first foldable smartphones, is officially available in India now. While the ₹1,64,999 price tag puts it beyond most buyers’ reach, if you do intend to buy it, here are some things you must know.
It comes with a handle with care warning
Well, Samsung doesn’t actually put this warning on it, but there have been enough reports of the phone’s display breaking down easily. Samsung originally launched the device in global markets a few months ago, but had to roll it back as reviewers reported broken and damaged displays.
The company took the device back to the drawing board, fixed it and now warns customers about things they must not do. Yet, the new variants have also seen damage, as was first reported by Techcrunch.
“Each Galaxy Fold is accompanied by a welcome message and care instructions offering clear guidance for how to use this new, luxury device," the company said in a press release.
It’s a luxury device
As seen in the quote above, the Galaxy Fold is Samsung’s luxury smartphone. As a result, you get a Galaxy Fold Premier Service for customers who buy it.
This includes a dedicated 24x7 helpline for these customers (1800-20-7267864). You also get a one-year Infinity Flex Display Protection warranty that includes accidental damage on the screen. However, you will still have to pay a price of ₹10,500 to get the display repaired under this warranty.
According to reports, in the US, the Infinity Flex Display Protection is available only for customers who buy the Fold before December 31, 2019. It’s unclear whether the same is applicable to India as well, though it wouldn’t be surprising if it is. The fine print will likely be available once the company starts deliveries for the Galaxy Fold, from October 20 onwards.
You can’t just go to a store and buy it
In global markets, Samsung has made it a point to clarify that the Galaxy Fold will be available in “limited quantities". That should apply to India as well though the company hasn't explicitly said so.
To order the phone in India, you can register for it on Samsung’s website right now. The phone will also be available on Samsung’s online shop only, accessible from its website. According to a Gurgaon-based Samsung distributor, the company isn’t giving the phone to distributors right now.
Samsung’s press announcement though, says the phone will be available in 35 cities, 315 outlets and in the Samsung Opera House in Bengaluru. That said, in global markets, the company wants users to book an appointment and then go to the store to buy their device.
The Verge reports that the company briefs customers about using the Fold. So, it’s possible that the aforementioned 315 outlets are stores where customers will have to go to get their Fold, after they’ve booked an appointment.