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Companies tap tech behind ChatGPT to make customer-service chatbots smarter

wsj 4 min read . Updated: 24 Jan 2023, 07:31 PM IST Katie Deighton, The Wall Street Journal
ChatGPT, launched by OpenAI in November, quickly went viral for its often elegant, information-packed responses to various questions (Photo: Bloomberg)Premium
ChatGPT, launched by OpenAI in November, quickly went viral for its often elegant, information-packed responses to various questions (Photo: Bloomberg)

Some businesses are figuring out how to harness the buzzy technology to improve online chat functions, though executives are wary of AI’s tendency to get things wrong

Businesses hope the artificial-intelligence technology behind ChatGPT can turn ordinary chatbots into impressive fonts of information, potentially transforming customer service.

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