Facebook promised free internet access, but users got charged anyway8 min read 24 Jan 2022, 09:26 PM IST
Its program for low-income countries, designed to boost growth outside the U.S., leads to unexpected charges; the company blames software glitches
Facebook says it’s helping millions of the world’s poorest people get online through apps and services that allow them to use internet data free. Internal company documents show that many of these people end up being charged in amounts that collectively add up to an estimated millions of dollars a month.
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