Generative AI at the centre of contact centres' transformation; will there be layoffs?
As the AI revolution sweeps the world, it continues to haunt workers across sectors including the ones at contact centres sparking widespread fear of layoffs and of bleak future. However, industry leaders say otherwise.
There’s no end to tech disruption and thanks to Artificial Intelligence, the phenomenon has certainly taken the world by storm since the launch of Chat-GPT by Microsoft-backed-Open AI. While everything around AI sounds peppy, world leaders including US president Joe Biden have raised concerns and warned of potential risks.