Jio Mart, Reliance Retail’s answer to Amazon and Grofers, went national Saturday. Given that its success, if it happens, will also depend on sister concern Jio Platforms’ 380 million and growing subscriber base, there are concerns around how privacy and data handling issues will be dealt by the online retail format. Social media giant, Facebook, which has had its own battles with regulators world over on data privacy issues, holds 9.99% stake in Jio Platforms, a subsidiary of Reliance Industries.
The policy also absolves Jio of any responsibility in case one of the third parties getting data from the platform is breached. “It is expressly stated that the company shall not be responsible for any breach of security or for any action of any third parties that receive Users’ personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption etc," the policy states.
A privacy lawyer pointed out that while Jio may make such a claim on its policy, it doesn’t protect the company in the case of a breach. “If there is a breach due to violation of Section 43A of the IT Act or of the rules framed thereunder, they will certainly be liable," said N.S. Nappinai, cyber-law expert and Supreme Court lawyer. She added that “there is also criminal liability" under Section 72A and there cannot even be a claim of waiver when it comes to criminal liability."