3 min read.Updated: 10 Nov 2021, 03:54 PM ISTShouvik Das
What everyone seems to agree upon is that the future of automated conversations is not either voice or text, but both
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NEW DELHI: Customer-facing companies using chatbots and voicebots as a substitute to human interactions since the outbreak of the coronavirus pandemic, saw higher efficiency and productivity, as per industry experts. In fact, conversion rates of automated interactions leading to actual purchases were also on the rise, they added.
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