Paytm FASTag to stop working after February 29? Here's what you shoud do after latest RBI action
RBI's action targets Paytm's banking operations, allowing customers to still use Paytm for digital payments as long as their account is connected to an external bank.
RBI on Wednesday took a major action against the Paytm Payments Bank (PPBL) directing the company to stop accepting deposits or top-ups in any customer accounts including wallets and FASTags and other instruments after February 29. The action by RBI comes after a system audit report and subsequent compliance validation report of external auditors.
Also Read | Are you a Paytm Payments Bank customer? Here’s what you should know about RBI order against company
The RBI's move primarily targets Paytm's banking operations, allowing customers to still utilize Paytm for digital payments as long as their account remains connected to an external bank.
In a statement about the action taken, RBI said, “No further deposits or credit transactions or top-ups shall be allowed in any customer accounts, prepaid instruments, wallets, FASTags, NCMC cards, etc. after February 29, 2024, other than any interest, cashbacks, or refunds which may be credited anytime,”
Here's a look at what users should do in case they own a Paytm FASTag.
What is FASTag?
Government requirements mandate having a FASTag on the windshield of all your four-wheeler vehicles. FASTag is an electronic toll collection system in India, operated by the NHAI. It employs Radio Frequency Identification (RFID) technology for making payments at the toll booths using prepaid wallets.
What happens to your Paytm FASTag after February 29?
RBI has allowed Paytm FASTag customers to extinguish their balances but they cannot load these instruments with more money starting from March 1.
In its latest post, Paytm has said, “You can continue using the existing balances on your Paytm FASTag. We are working on effective solutions to ensure a seamless customer experience and will keep you updated. ”
How to deactivate your Paytm FASTag?
1) Download the Paytm app on your mobile device and log in through your existing credentials.
2) Type ‘FASTag’ in the search bar and then tap on ‘Manage FASTag’ under the ‘Services’ section
3) You will be taken to a screen displaying all the active FASTag accounts linked to your Paytm number
4) Navigate to the bottom of the page and click on ‘Help & Support’
5) Now tap on ‘Need help with non-order related queries?’ and select the ‘Queries related to updating FASTag profile’ option.
6) You should now see a ‘I want to close my FASTag’ option, Click on it and follow the ensuing steps.
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