A passenger at a facial recognition verification scan at Dulles airport. Photo: AFP
A passenger at a facial recognition verification scan at Dulles airport. Photo: AFP

These airline innovations will change the way you fly

  • Google has done an especially good job of predicting travel delays, but JetBlue Technology Ventures wants to one-up its competition
  • Thanks to an app called Linea, Lufthansa will soon be able to reimburse you instantly in the event of lost luggage

Buy ticket, board plane, try (and fail) to sleep, land: The basic nuts and bolts of flying haven’t changed much since the advent of aviation. But this year, thanks to a handful of aviation-led venture capital groups, the finer points are evolving.

Last November, Air France and KLM announced Big Blank, an incubation studio that will identify tech-oriented growth opportunities for a network of five European carriers. IAG, the parent company of British Airways, Iberia, Vueling and Aer Lingus, also hosts regular pitch days for start-up entrepreneurs through its accelerator, Hangar 51.

These join Lufthansa Innovation Hub and JetBlue Technology Ventures in trying to energize a staid system. “There are so many opportunities to disrupt, you don’t even know where to start," says Gleb Tritus, managing director of Lufthansa’s think tank, noting that “trying things out, breaking them, and fixing them is not in the natural mindset of risk-averse airlines".

“Travel is the fourth-largest industry globally, according to GDP, and when you see the dollars being invested into it, there’s a complete mismatch," says Christina Heggie, investment principal at the three-year-old JetBlue outfit. The group’s projects are now coming to market faster than ever, thanks to a growing network of airline affiliates that are willing to beta-test them.

Here are seven projects these travel trailblazers are prioritizing in 2019—and what they mean for you.

FACE SCAN INSTEAD OF BOARDING PASS

British Airways is installing facial detectors in front of boarding gates at New York’s John F Kennedy International Airport following successful tests with domestic travellers at Heathrow and international travellers in Los Angeles and Orlando. Other hubs are expected to follow.

How it works: Rather than show your boarding pass or passport, you’ll simply walk past a camera that can match your likeness to images that US Customs and Border Protection already have on file from previous scans of your hard-copy ID. In a split second, your identity is verified, opening an automated gate and letting you proceed to boarding. The only hitch is making sure the cameras can recognize you under the big-eared Mickey Mouse hat you bought on vacation.

AUTOMATICALLY ADJUSTING RESERVATIONS

Lufthansa’s Tritus sees the biggest game-changing potential in a company called Yilu, which aggregates all your travel reservations (e.g., OpenTable, your car transfer company, and Marriott) into a single system; think TripIt but broader. “We’re trying to interlink existing services that don’t normally cooperate with one another," he explains, “which would allow us to modify your airport pickup time, re-book your dinner reservations, or update your hotel’s check-in desk automatically in the event of a flight delay or cancellation." Expect to see limited functionality in Germany this year, ahead of a global roll-out.

FLIGHT DELAYS WILL BE EASIER TO PREDICT

Google has done an especially good job of predicting travel delays, but JetBlue Technology Ventures wants to one-up its competition. With Lumo, it is building statistical models that simulate the conditions of your flight. It’s so granular, it will consider both the density of planes in your airspace and how the Federal Aviation Administration has previously made decisions in similar weather forecasts. All this gets converted into a rating score, offering up a real-time sense of how likely you are to encounter a delay. “This is huge if you’re travelling to pitch a multimillion-dollar client," says Heggie, adding that the app will show you alternate (and on-time) routes if you need to re-book.

PAY FOR FLIGHTS BY THE HOUR, OR IN BULK

Skyhour, a roughly year-old project under the purview of JetBlue’s Heggie, offers travellers the equivalent of a gift card for flights—$60 (around 4,200) per hour of flight time redeemable on more than 350 carriers via the site’s proprietary booking platform. If the flight costs less than your “skyhours" are worth, you’ll be credited the difference. That said, Skyhour’s ticketing agency gets to choose which flights it shows you, and results can be limited. Retail and e-commerce partnerships should give the platform lift in the year ahead (buy a new branded suitcase, for instance, and you might get a handful of free “skyhours").

Meanwhile, Lufthansa is betting you’ll want to buy flights in bulk with Flightpass; it lets you buy 10 unrestricted, one-way tickets for a flat fee that starts at €500 (around 40,200). The service will kick off long-term implementation with carriers, including Swiss and Eurowings, this year; similar offerings are already in use by Air Canada and British Airways.

SELF-DRIVING CARS WILL HANDLE YOUR BAGS

“The highly regulated environment of an airport is perfect for automated vehicles," says British Airways’ Cooper. Today, your luggage gets offloaded from a plane on to a trolley, driven to a series of conveyor belts, and routed around the bowels of the airport until it lands on the rotating baggage carousel. “But what if your bag could be taken straight to the right place by an automated set of wheels? It would reduce cost, create efficiency, and get you your bags much faster, benefiting the customer in the end." Expect it to be tested in the UK later this year.

LOST LUGGAGE WON’T BE SUCH A BIG HEADACHE

Thanks to an app called Linea, Lufthansa will soon be able to reimburse you instantly in the event of lost luggage. It’ll also give you real-time tracking updates as the carrier works to recover your bags. In a sample scenario painted by Tritus, you would skip the queue at the luggage counter and simply open the app to find a proactive, automated apology with, say, three free months of Netflix to tide you over while your belongings are located. Then, later that day, you could upload receipts for your replacement clothes and get refunded right away. “We’d like to roll this out across Lufthansa’s large hubs first," he says. “Larger-scale implementation will be difficult, because of complexities with local processes in airports around the world."

FLYING CARS WILL REPLACE TRAINS—EVENTUALLY

“Regional travel is totally broken," says Heggie, citing overcrowded city airports and poor access to gates and slots for smaller carriers. That’s why she decided to invest in Joby Aviation, a company that’s building electrified vertical take-off and landing (VTOL) vehicles—think flying Ubers—to be rolled out in a few years. “It’ll transform the 50-mile travel market," she says. “Road rage will be a thing of the past!"

Transcend Air has the same idea. Though it’s not backed by an airline innovation lab, it’s focusing on ultra-short-haul flights between major markets with its four- and five-passenger VTOL planes. They’re testing aircraft now but expect to be flying commercially by 2024.  

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