Zoom back online after major outage impacts over 50,000 users with 5003 error code

After over 50,000 issues with service, such as problem logging on, were reported in the US, Zoom Communications Inc. announced that it has restored service that disrupted access for tens of thousands of users.

“Service has now been restored after the earlier outage, and we sincerely appreciate your patience and understanding,” the company said. Zoom’s site to monitor system status and some email services also was back online after experiencing difficulties.

Netizens' concerns on Zoom outage

One of the users had mentioned, “woooooof, probably not a good sign that even zoom's status page is down.” Another remarked, ”"Is Zoom down? Anyone else experiencing issues?" “Zoom is down. Maybe don't host your uptime and status pages using the same system (or DNS config) that the rest of your app uses?” said a user.

The disruption

Numerous users had posted on X about Error code 5003 while making an effort on the application and the website. “This incident affects: Zoom Meetings (Zoom Meetings), Zoom Phone - Global (Web Portal (Admin/Users/Provisioning/Dashboard & Reporting)), Zoom Contact Center - Global (Web Portal (Admin/Users/Provisioning)), and Zoom Website (Web Portal),” Zoom's status-page had stated.

The video-conferencing platform had stated it was “experiencing an outage” that was impacting some users, but a restore was underway.

According to Downdetector.com that tracks outages by gathering status reports from various sources, comprising user-submitted errors on its platform, revealed the number of reported issues reached up to 67,280 Zoom users as of 3:01 pm ET.

Zoom became an important  business tool during the COVID-19 pandemic as businesses adopted the remote work. Since then, it has remained a crucial part of workplace communication.

(With inputs from agencies)