Back office

Algorithms such as those used by start-ups like Uber, Lyft, Ola will soon take over the function of efficiently allocating work in many other services-based organizations. Photo: iStockphoto

‘Employed’ by an algorithm

3 min read . 13 Sep 2016
The shift towards domestic sourcing in the US comes at a time when India’s IT industry faces its toughest period ever, with top clients tightening spending on technology. Photo: Hemant Mishra/Mint<br /><br /> (Hemant Mishra/Mint)
Goldman Sachs’s headquarters in New York. Photo: Stan Honda/AFP<br /> (Stan Honda/AFP)

Building trouble

1 min read . 24 Oct 2012
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Essar Group to divest stake in Aegis

1 min read . 31 Jan 2012
<br />India’s software and back office service providers saw export growth stutter to 16.3% in 2008-09. That figure is likely to more than halve this year. Sandeep Bhatnagar / Mint <br />

BPOs may miss 2020 export target

1 min read . 29 Jul 2009