Business strategy

Filing a customer complaint has been made not just difficult, but almost impossible. Photo: Hindustan Times

Death of customer service in India

4 min read . 23 Nov 2017
Delhivery co-founder Sahil Barua (left) with Sandeep Barasia. Photo: Pradeep Gaur/Mint
Head Office

The intellectual courier

8 min read . 09 Oct 2017
Britannia Industries will focus heavily on product innovation in 2017-18—a journey the company started when MD Varun Berry took the reins in April 2014. Photo: Hemant Mishra/Mint

Britannia looks to go beyond biscuits

2 min read . 15 Jul 2017
There are three takeaways from the experience of the Aditya Birla and Max groups: exits aren’t always bad; there are benefits to housing new businesses in a separate entity; and 15-20 years is the time it takes for a new business to mature in India. Photo: AFP

The third wave of diversification

4 min read . 17 Oct 2016