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BUSINESS STRATEGY

Filing a customer complaint has been made not just difficult, but almost impossible. Photo: Hindustan Times

Death of customer service in India

4 min read . 23 Nov 2017
Delhivery co-founder Sahil Barua (left) with Sandeep Barasia. Photo: Pradeep Gaur/Mint
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The intellectual courier

8 min read . 09 Oct 2017
Britannia Industries will focus heavily on product innovation in 2017-18—a journey the company started when MD Varun Berry took the reins in April 2014. Photo: Hemant Mishra/Mint
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