Customer News

On 10 January, India’s retail payments umbrella body The National Payments Corp. of India (NPCI) issued a circular that paved the way for wider adoption of homegrown payments platform UPI. So far, only Indian phone numbers were allowed on UPI, leaving out non-resident bank accounts linked to their phone numbers abroad. In the first phase, phone numbers from 10 countries including Singapore, Australia, Canada, Hong Kong, Oman, Qatar, the US, Saudi Arabia, United Arab Emirates, and the UK have been allowed to be used on UPI.

EbixCash Global had secured seven new contracts in the fourth quarter of 2021. It added 28 new clients in 2021, with seven new clients still in the process of being onboarded

Most brands are using technology for an unbridled user experience. However, these tech suites come at a premium, require extensive set-up and management process. How can early-stage startups manage? WebEngage, a marketing automation platform for consumer businesses, intends to solve this challenge with its program.

The new-age customer is demanding tailor-made insurance solutions. The second episode of the virtual panel discussion series – ‘Driving Innovation in Insurance’ – shifts the focus to the role of technologies like AI and ML in improving customer experience in the Insurance sector.

Zendesk Benchmark Snapshot, a data index of 23,000 companies using Zendesk across 140 countries, unravels some interesting key trends that could help businesses respond better to the changing customer demands and preferences.

Companies are forced to redefine what ‘customer support’ means to them and where they stand when it comes to going the extra mile for customer care.

This indicates a 50 percent growth in OYO Wizard subscribers in 2020, over 60% of hotels on OYO platform are part of this network and 60% of all transactions are done on Wizard member hotels. The OYO Welfare fund was set up for the benefit and welfare of the various employees affected by the pandmeic

Brands are evaluating hybrid models that will let them service shoppers in a given city or neighbourhood A clutch of footwear retailers, jewellery chains and sellers of consumer durables and electronics are taking to alternative channels to push sales

The organisation emerged as the winner surpassing some of the biggest industry names.