Customer
Leaders must connect with front-line teams
In the compulsion of dousing daily fires, leaders often forget the soldiers
3 min read2 Sep 2021Just hit reply: RBI to banking customers
The RBI has issued a notification to make banks more responsive in protecting customers from fraudulent banking transactions
5 min read13 Jul 2017Customers don't need bank account number portability
The potential cost and painof porting a bank accountto the banking system for technology and process compliance could be enormous and will eventually hit the customer
3 min read5 Jun 2017AAP govt asks eateries to display on premises ‘Service charge is voluntary'
In January this year, the consumer affairs ministry had made it clear that service charge on a food bill was not compulsory and a customer can choose to have it waived off if not satisfied with the experience
1 min read2 Apr 2017The only place where the jeans fit your arse properly
On the iconic and much-loved denim shop in Bengaluru and its singular magic
4 min read9 Dec 2016Fundamental, smart and surprising reasons to be data-genic
Gains range from discovering new revenue opportunities to a sharper customer focus
5 min read31 May 2016Product crack: CIBIL TransUnion Score and Credit Portfolio Insights on ICICIdirect.com
It enables customers to see their liability portfolio alongside their investment portfolio
2 min read2 May 2016LinkedIn ordered to face customer e-mail contacts lawsuit
LinkedIn lost a bid to dismiss a lawsuit claiming the company trampled customers' privacy rights for marketing purposes
2 min read13 Jun 2014Q&A | Niraj Dawar
A new book says that if you're looking at business growth, you must identify the reasons why your customers buy from you rather than from the competition
4 min read15 Dec 2013UK watchdog fines Lloyds record £28 mn for pushing sales
The fine was the largest ever imposed on a bank for failings in how it sold products to retail customers
2 min read11 Dec 2013