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Opinion
No substitute to real-time meaningful feedback
A prompt response to surveys communicates the message that the firm really does care about the customer
5 min read18 Dec 2014Opinion
The common currency of customer-centric firms
Companies need simple, standard systems to measure and track how their customers are responding to their products and services
4 min read16 Dec 2014Opinion
The science behind the art of delighting customers
What you ask the customer, how you analyse responses and what you do to translate it into action are of critical importance
4 min read15 Dec 2014Popular Topics
Budget
The Union Budget contains details about the estimated receipts and the expenditure of the government for a particular fiscal year. The Budget is allotted for the upcoming fiscal year, which runs from 1st April to 31st March of the next year. Here is a quick guide on how the Union Budget is prepared
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