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When JRD Tata used to clean Air India’s toilet and wiped dust off an airline counter

As chairman of Air India, JRD Tata would take personal interest in even minute issues like a dirty toilet inside the aircraft, wordings on Air India hoardings or the level to which wine was poured into a wine glass. The remarkable success story of Tata Airlines, which was later nationalised, also holds business management lessons for present day airlines which are facing losses year after year.

2 min read24 Nov 2018

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