Zendesk News

Brand Stories

Zendesk Benchmark COVID-19 insights can help shift CX with timely data

Zendesk Benchmark Snapshot, a data index of 23,000 companies using Zendesk across 140 countries, unravels some interesting key trends that could help businesses respond better to the changing customer demands and preferences.

3 min read4 Sep 2020
Brand Stories

CX trends are changing rapidly: Here’s how enterprises can adapt themselves

Companies are forced to redefine what ‘customer support’ means to them and where they stand when it comes to going the extra mile for customer care.

5 min read19 Aug 2020
Brand Stories

Innovation, embracing tech & empathy will help CX leaders win consumers’ heart

A webinar on ‘Driving Digital Transformation and Experiences in The COVID-19 scenario’ - powered by LiveMint and Zendesk threw some useful insights on the need for embracing digital transformation for surviving the changing consumer preferences.

4 min read24 Jul 2020
Companies

Freshworks becomes third startup to get unicorn tag in 2018

Freshworks valuation has roughly doubled to $1.3-1.4 billion in its latest funding round of $100 million

1 min read1 Aug 2018
Companies

Freshdesk and the art of keeping customers happy

Chennai-based Freshdesk has set an example for aspiring software product start-ups by focusing on the SaaS model to serve customers all over the world

10 min read24 Nov 2016
Companies

Freshdesk buys Framebench, its fourth acquisition in seven months

With its acquisitions, Freshdesk is looking to plug gaps in its product portfolio, and augment its offerings without having to build technologies

2 min read23 Feb 2016
Companies

Freshdesk vs Zendesk: Everybody loves a good fight

To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk

10 min read18 May 2015

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