Zendesk Benchmark Snapshot, a data index of 23,000 companies using Zendesk across 140 countries, unravels some interesting key trends that could help businesses respond better to the changing customer demands and preferences.
3 min read4 Sep 2020Companies are forced to redefine what ‘customer support’ means to them and where they stand when it comes to going the extra mile for customer care.
5 min read19 Aug 2020A webinar on ‘Driving Digital Transformation and Experiences in The COVID-19 scenario’ - powered by LiveMint and Zendesk threw some useful insights on the need for embracing digital transformation for surviving the changing consumer preferences.
4 min read24 Jul 2020Freshworks valuation has roughly doubled to $1.3-1.4 billion in its latest funding round of $100 million
1 min read1 Aug 2018Chennai-based Freshdesk has set an example for aspiring software product start-ups by focusing on the SaaS model to serve customers all over the world
10 min read24 Nov 2016With its acquisitions, Freshdesk is looking to plug gaps in its product portfolio, and augment its offerings without having to build technologies
2 min read23 Feb 2016To build an Indian software product company from Chennai is tough. Freshdesk did it. And it is now taking the fight to its US rival Zendesk
10 min read18 May 2015The Union Budget contains details about the estimated receipts and the expenditure of the government for a particular fiscal year. The Budget is allotted for the upcoming fiscal year, which runs from 1st April to 31st March of the next year. Here is a quick guide on how the Union Budget is prepared
Exciting, sharp and clear analysis of the trends that matter, through data and charts. Plain Facts is published every weekday, with coverage spanning across themes, including corporate strategy to inflation to unemployment and emerging sectors. Follow us on #MintPlainFacts across social media.